Return & Refund Policy
Transparent policies for your peace of mind.
Perishable Goods Policy
At SugaBramar, we take pride in the quality and freshness of our handmade flower products. Because our products are fresh flowers and highly perishable, we have a specific policy regarding returns and refunds.
Returns
Due to the nature of our products, we do not accept physical returns of flower garlands or other floral arrangements once they have been delivered.
Refunds and Replacements
We will consider a refund or replacement only in the following cases:
- Damaged Product: If the product is delivered in a damaged condition.
- Incorrect Item: If you receive a product different from what you ordered.
- Quality Issues: If the flowers are not fresh at the time of delivery.
To be eligible for a refund or replacement, you must report the issue within 2 hours of delivery. Please send an email to [email protected] or WhatsApp us at +91 9150 4245 48 with your order number and clear photographs of the product.
Cancellation Policy
Orders can be cancelled within 24 hours of placement for a full refund.
Cancellations made after this period may not be eligible for a refund, as the flowers may have already been sourced and the garland preparation started to ensure timely delivery across India.
Refund Process
Approved refunds will be processed within 5-7 working days and will be credited back to the original payment method used (Bank Account/Card/UPI) through our payment gateway, Zaakpay.